|Service||North America||Outside North America|
|Standard||3-5 Business Days||
4-10 Business Days **
|Express||2-3 Business Days||2-5 Business Days **|
** Delivery times may vary for orders outside North America. In some cases, international orders can take up to 4 weeks for orders to remote destinations.
We offer same day dispatch for all orders made before 9am PST except for pre-orders. Orders received after 9am PST are dispatched the next day.
The Pacific Northwest is not responsible for any customs, duties, and fees incurred when receiving your order.
If you are not satisfied with your purchase from The Pacific Northwest, you may exchange or refund any product in its new, unused condition within 30 days after the delivery date. Customers are responsible for return and exchange shipping rates. The PNW does not refund shipping costs. Any item that has been used will not be eligible for a refund. Sale/Discounted items are Final Sale.
To start a return, send an email to email@example.com with a subject line "Product Return" A support representative will shortly assist you.
We currently do not do returns or exchanges for international orders outside United States.
We are committed to only providing you with products and quality we stand behind. However, regardless of how carefully you use your product(s), it will eventually begin to show age and wear. We cover manufacturing defects claims requested within 90 days from the delivery date. Manufacturing defects claims will be dealt with on a case-by-case basis. In any case that a manufacturing defect claim is approved, a replacement item will be issued. The PNW does not cover defects due to normal wear and tear.